Legal notice

Business Information

MoChaiPaws is operated by 广州鲸施贸易有限公司 (Guangzhou Jingshi Trading Co., Ltd.), a company registered in the People's Republic of China.

Business Registration Number: 91440106MADC10P06A

Contact

For any legal inquiries, please contact us at:

Address: Haizhu District, Guangzhou, Guangdong Province, China

Email: customerservice@mochaipaws.com

We will respond within 48 hours.

VAT

MoChaiPaws is not currently VAT registered. For orders shipped on Delivered Duty Paid (DDP) terms, import duties and taxes for the destination country are prepaid by us — no additional charges are collected from you on delivery. For further details, please see our Shipping Policy.

Dispute Resolution

For consumers in the European Union: The European Commission provides an online dispute resolution platform, which you can access at https://ec.europa.eu/consumers/odr. We are not obligated to participate in dispute resolution proceedings before a consumer arbitration board, but we are always happy to resolve any issues directly — please contact us first at customerservice@mochaipaws.com.

Intellectual Property

All content on this website, including but not limited to text, images, product designs, and branding, is the property of MoChaiPaws and may not be reproduced without prior written consent. For full details, please see our Terms of Service.